Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly, such as when you contact us for services, support, or inquiries. This may include:

• Contact Information (name, company, email address, phone number).
• Business details related to facility management requests.
• Correspondence and communication history.
• Technical data from our cloud-based asset management tools when you are a client.

2. How We Use Your Information

We use the collected information for purposes including:

• Providing, operating, and maintaining our preventive maintenance and emergency repair services.
• Communicating with you about service schedules, interventions, and support.
• Monitoring equipment health and ensuring zero-downtime operations for our clients.
• Improving our services, website, and customer experience.
• Complying with legal obligations and protecting our legal rights.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• With trusted third-party service providers who assist in our operations (e.g., cloud hosting, communication tools), under strict confidentiality agreements.
• If required by law, regulation, or legal process.
• To protect the rights, property, or safety of ServServ, our clients, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our cloud-based systems are designed with security in mind. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or request deletion of your information. To exercise these rights, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us: